Terms and Conditions

• The Platform is for business buyers, such as distributors, wholesalers and retailers, buying for resale or business use. It is not meant for personal or household purchases.
• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You must give accurate and complete information, including your mobile number, name and business details (and GSTIN where applicable), and keep it up to date.

• Your account is verified with a one-time code sent to your mobile number. Keep your password confidential and do not share your account.
• You are responsible for all activity and orders placed through your account. Tell us immediately if you suspect unauthorised use.
• We may verify the details you give and may refuse, suspend or close an account for false information, breach of these Terms, overdue payments or misuse of the Platform.

• Product photos and descriptions are for illustration. Actual colours, packaging and specifications may vary slightly.
• Prices are shown only to signed-in distributors, in Indian Rupees. GST and any other charges are shown separately before you submit an order.
• Prices may change at any time, but the price shown when you submit an order applies to that order.
• If an order contains an obvious error, such as a clearly wrong price, we will contact you before processing it. You may then confirm the order at the correct price or cancel it.
• Minimum order quantities and minimum order values, where they apply, are shown on the Platform.

• When you submit an order, you place a purchase order with us for the listed products and quantities. Orders are normally confirmed as soon as they are submitted and appear as "Confirmed" in your account.
• We may put an order on hold, or cancel it in whole or in part, for example because of a pricing error, non-availability of materials, a delivery address we cannot serve, suspected fraud or overdue payments. We will tell you the reason, and you will not have to pay for any quantities we cancel.
• To change or cancel an order after submitting it, contact us as soon as possible. Changes may not be possible once processing or dispatch has started.

• No payment is taken on the Platform. You pay offline, by bank transfer, UPI, cheque, cash or another method agreed with us.
• Payment is due by the due date shown on your order, which is based on the payment terms agreed with you.
• Payment records shown in your account are for your reference. Please send us proof of payment, such as the UTR or cheque number, so that we can record it correctly.
• If payments are overdue, we may hold or decline new orders until they are cleared.

• We dispatch orders to the delivery address you choose, through a transporter arranged by us or agreed with you. Dispatch details such as the transporter, vehicle number and tracking reference are shown in your account.
• Delivery dates are estimates. We are not responsible for delays caused by transporters or by events beyond our control, but we will keep you informed.
• Freight, loading and unloading charges are as shown on the order or as agreed with you.
• Unless agreed otherwise in writing, responsibility for the goods passes to you when they are handed over to the transporter.

• Please check the goods when they arrive. Note any visible damage or shortage on the transporter's delivery receipt and tell us within 7 days of delivery, with photos where possible.
• If goods with a manufacturing defect are reported within this period, we will repair, replace or credit them, at our choice, after inspection.
• We are not responsible for damage caused by misuse, improper storage or handling after delivery. Goods may be returned only with our prior approval.

• You must store, display and resell the products in line with the age grading, warnings and instructions on the products and packaging, and with applicable laws.
• You must not remove, cover or change any labels, safety warnings or statutory markings (such as the ISI mark) on the products or packaging.

You must not:

• use the Platform for any unlawful purpose or to place false orders;
• try to access other users' accounts or any part of the Platform that you are not allowed to use;
• copy, scrape or download the catalogue or prices by automated means, or interfere with the working or security of the Platform; or
• share your account or our distributor prices with anyone outside your business.

All content on the Platform, including product photos, descriptions, names, logos and software, belongs to us or our licensors and is used with permission. You may not copy, change or reuse it without our written permission.

• We try to keep the Platform accurate and available, but it is provided "as is" and may sometimes be unavailable or contain errors.
• To the extent allowed by law, we are not liable for indirect or consequential losses, such as loss of profit, business or goodwill.
• Our total liability for any order is limited to the amount you paid for the goods concerned.
• Nothing in these Terms limits any liability that cannot be limited under Indian law.

We are not responsible for any delay or failure caused by events beyond our reasonable control, such as natural disasters, epidemics, strikes, transport disruptions, government action or shortages of materials.

You may ask us to close your account at any time. We may suspend or close your account as described above. Confirmed orders and amounts already due remain payable after an account is closed.

We may update these Terms from time to time. The date at the top shows when they last changed. If we make important changes, we will tell you on the Platform. Each order is governed by the Terms in force when it was submitted.

These Terms are governed by the laws of India. We will first try to settle any dispute through discussion. If it cannot be settled, the courts having jurisdiction over our registered office will have exclusive jurisdiction.

These Terms and our Privacy Policy are also available in Gujarati for your convenience. If there is any difference between the English and Gujarati versions, the English version applies.

For questions about these Terms, contact us: